Endpoint Management Service

 

 

Delivering reliability and Quality of Service (QoS)

Services to manage the technology foundation for telemedicine that encompasses equipment, applications, and network. The benefits include:

  • Proactive monitoring and remote management
  • High quality performance
  • Maximum availability
  • Proactive support

 

Solution Features

High Quality of Service is delivered through link monitoring and bandwidth optimization, together with Best Path Routing where each packet is dynamically routed based on performance. Utilizing Best Path Routing over the Internet, supported by multiple Internet Service Providers (ISPs), offers a solution many times less expensive than building a point‐to‐point private IP network or MPLS.

Infrastructure Management and Support that through proactive monitoring and remote management of the video network ensures all elements work when needed.

Endpoint Management and Support that through proactive monitoring and remote management of the endpoint equipment delivers the best user experience. This is achieved for all aspects of video, network, and power, by deploying the Med‐RT Appliance for Remote Management and Monitoring.

Redundancy & Fail‐over Call Routing offers a fault‐ tolerant network through redundant infrastructure equipment and the ability to route via multiple ISPs. Outsourcing the failover equipment is a more cost effective solution than duplicating multiple network elements such as switches, routers, gatekeepers, MCU’s as well as connectivity, power and locations; an option that can easily double the capital investment and increase communications cost.

 

 

Technical Help Desk to ensure effective, consistent, user support.

Utilization & Satisfaction Reporting to assess service level, measure ROI, and quantify success. Reports include system‐by‐system and encounter‐by‐ encounter statistics with all data available for export to charge‐back and billing systems.

 

 

Click for full data sheet

 

Physician Practice Package

Med-RT, LLC has a service offering specifically for the small physician practice.  The offering allows a physician to used standards based (H.323 or SIP) video conferencing to connect to hospitals, clinics or other physicians to provide clinical consults, education and other services requiring face to face, high quality video conferencing.  This service offering is geared towards telemedicine or telehealth.

Med-RT provides the hardware and software required for a small monthly fee.  Included:

  • Hardware
  • Software
  • Firewall traversal
  • Protocol normalization
  • URI dialing (think email address)
  • ENUM dialing (think phone number)
  • HIPAA compliant Security, Encryption
  • Findme, Followme
  • Diagnostic capabilities (stethoscope, ENT, Derm or other scopes)
  • Support

There are different packages depending on requirements.

Packages start at $1,200 per year.

 

 

 

 

Telemedicine Peering

 

Many medical facilities, such as rural hospitals and outlying community clinics, are often challenged in meeting the needs of their patients due to a lack of in-house specialist physicians. Conversely, larger urban and teaching hospitals, are overloaded by potentially unnecessary transfers that result from the inability of the original attending physician to access immediately required specialist assistance.

Med-RT Telemedicine Peering™ of Specialists provides an effective solution for improved patient care by:

  1. Enabling high-definition video communication betweenpatient, attending physician and/or nurse, and specialist. The result is thedelivery of audiovisual quality, consistent availability, patient and provider acceptance, and accuracy of data transmission to maximize equivalence to an in-person clinical encounter. Benefits include:

    • Improved Emergency Department (ED) efficiency as no longer tying up resources (both beds and personnel) while waiting for a psychiatric assessment of a patient involuntarily confined as they are deemed a danger to themselves and/or others [California 5150]
    • Improved ED efficiency through support of "fast tracking" in the treatment of lower acuity patients triaged to a separate area designated for the purpose.
    • Improved education with the opportunity for referring physician to learn during joint consult
    • Improved documentation of encounter (via recording)
    • Increased revenue per patient (at rural facilities)
    • Increased specialist service revenues through increased patient acquisition and efficiencies of a Telemedicine Service Exchange
    • Reduced ED over-crowding as no longer having to accept transported patients requiring a specialist consult
    • Reduced ED wait time and patient "left without being seen"
    • Reduced travel costs through no longer having to transport patients for a specialist consult
    • Reduced need for patients to transport themselves to another facility for a specialist consult
    • Reduced patient by-pass at rural facilities
    • Reduced cost of specialist consults through efficiencies of a Telemedicine Service Exchange
  1. Patent-pending matching of the patient with the most appropriate specialist using intelligent, dynamic, configurable (policy-based), multi-dimensional mapping. Example dimensions include:

 

Patient Location (e.g. ED)
Response/Wait Time (e.g 0 mins)
Specialty (e.g. Psychiatric)
Sub-Specialty (e.g Child & Adolescent)
Special Needs (e.g. Deaf)
Gender (e.g. Male)
Language (e.g. Chinese)*
Dialect (e.g.Mandarin)*
Certification (e.g. NIC)*
Additional Skills (e.g. MD)*
Preferred (e.g. Dr. Eric Jones)
Re-Use Last If Available (e.g. Yes)
Cost Limit (e.g. $200 per hour)
* See Telemedicine Peering: Interpreters

 

Using our Command and Control Pad available resources are identified, matched, and automatically connected. Configuration can be as simple or as complex as required. At its most basic the user just need select from a predetermined list, for example, "Pediatric Orthopedic Surgeon - Dr. Eric Jones".

  1. Access to multiple resource sources - either your own internal specialists, or from other service providers in our network. In cases where you have your own internal specialists these would normally be utilized first, but when you do not have the appropriate in-house specialist or they are unavailable/busy then you can tap into the other resources available through the Med-RT network. Conversely, you could make your own specialists available to other members of our network on a chargeable basis.

In the following example flow the patient is, for example, also deaf and so an interpreter is required:

 

Emergency Room
Patient arrives at ER
Paperwork
Complete any immediate required paperwork
Med-RT routes connection to appropriate interpreter
Continued interaction
with interpreter
throughout encounter.
Vital Signs
Triage technician takes vitals and identifies chief complaint.
Acuity Assessed
Triage nurse assesses acuity, based on facility guidelines, and directs appropriately.
Bill Payment Billing
Waiting Room Waiting
Medical Screen Exam Medical Screen Exam (MSE) performed by physician.
Treatment Patient is treated, with possible advice to come back for follow-up or referral to patient's own physician, and then discharged.
Consultation Specialist consult is required, for example in the case of a pediatric bone break, or psychiatric assessment.
Med-RT routes connection to appropriate specialist
Ambulance Patient transferred to other facility via ambulance, etc. where they start the process again with another MSE.
Remote video consult
that allows the specialist
to lay eyes on the patient
most often negates
the immediate need
for transfer.
Privately Owned Vehicle Patient is told they need to visit another facility, and must use a Privately Owned Vehicle (POV).



Once telemedicine capability is deployed within your facility its use can be expanded to support Emergency Medical Response (EMR). In the event of a natural/man-made catastrophe or Mass Casualty Incident (MCI), emergency response teams who are appropriately equipped can triage on-scene, and with the aid of remote physicians, specialists, and/or interpreters, can immediately provide critical care. Not only does it push the care out to the point of immediate need, by eliminating the necessity for some patients to go to the ER it alleviates potential extra load in an already potentially overloaded ER.

For an example of how telemedicine can successfully be utilized for EMR please visit the Loma Linda University Medical Center (LLUMC) - Center for Prehospital Care, Education and Research website. The LLUMC state-of-the-art Mobile Telemedicine Vehicle or MTV for disaster and emergency response was unveiled and put into service April 2006. It continues to be the most innovative vehicle to be used in the field of emergency medicine in the U.S. today.

LLUMC Mobile Telemedicine Vehicle

 

Services

Med-RT, LLC provides a full suite of managed services supporting telemedicine program launch, success, and growth.  We provide HIPAA compliant video services including AES encrypted calls on any platform using any endpoint or soft client.  We can manage any endpoint ensuring that it works every time.

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